Privacy Policy

Last updated: August 2026

Who We Are

Key Homes Letting Ltd (“we”, “us”, “our”) is a letting agency based at 135A Ordinance Road, Enfield Lock, London, EN3 6AE. We are the data controller for the personal information described in this policy. If you have any questions about how we handle your data, contact us at info@keyhomesletting.co.uk.

What Information We Collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, phone number and postal address
• Information you submit through our contact and enquiry forms
• Tenant referencing information, including proof of identity, right to rent status, employment and income details, and previous landlord references
• Landlord and property information, including property details, ownership and mortgage lender consent where relevant
• Financial information needed to process rent payments, deposits and fees
• Technical information such as IP address and browser type, collected automatically when you visit our website

How We Use Your Information

We use personal information to provide our letting and property management services, including marketing properties, arranging viewings, referencing tenants, preparing tenancy agreements, collecting rent, registering deposits, coordinating maintenance, and responding to enquiries. We rely on one or more of the following legal bases under UK GDPR: performance of a contract, compliance with a legal obligation, our legitimate interests in running an effective letting business, and, where applicable, your consent.

Who We Share Information With

We may share personal information with third parties where necessary to provide our services, including:

• Tenant referencing agencies
• Government-approved tenancy deposit protection schemes
• Contractors carrying out maintenance or repairs
• Letting portals used to advertise properties
• Legal, accounting or regulatory bodies where required by law

We do not sell personal information to third parties.

How Long We Keep Information

We retain personal information for as long as necessary to provide our services and to meet our legal and regulatory obligations, including HMRC and anti-money laundering requirements, after which it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to request access to your personal information, ask us to correct inaccurate information, request erasure or restriction of processing in certain circumstances, object to processing based on legitimate interests, and request data portability. To exercise any of these rights, contact us at info@keyhomesletting.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site. For details, see our Cookie Policy.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.